SHIPPING POLICY
Ellery London – Shipping Policy
Last updated: 21.11.2025
At Ellery London, we aim to deliver a seamless and stress-free shopping experience. Below you’ll find everything you need to know about how we process and ship your order.
Average Delivery Time
Once your order is placed, we take 1–3 working days to process it.
Most orders placed Monday–Friday are processed within one working day.
After processing, your order will be dispatched.
Typical delivery times:
United Kingdom: 5–8 working days
Please note: Delivery times may vary slightly due to carrier delays, customs checkpoints, peak seasons or unexpected logistical issues.
Our customer care team is always available should you have any questions about your delivery.
How to Place an Order
Ordering from Ellery London is designed to be simple, fast and secure:
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Visit the product page and click “Add to Cart.”
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Make sure you select the correct size, colour or variant.
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Click “Secure Checkout.”
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On the Information page, enter your shipping details and click “Continue to Shipping.”
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Shipping is 100% free within the UK — no minimum spend required.
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Click “Proceed to Payment.”
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Choose your preferred payment method and click “Complete My Order.”
If you experience any difficulties at checkout, our support team is ready to help.
Payment Options
We use Shopify Payments, ensuring fast and secure transactions.
Available payment methods include:
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Credit & debit cards (Visa, Mastercard, Maestro, AMEX)
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PayPal
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Sofort
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EPS
All payments are SSL-encrypted, meaning your details are processed securely at all times.
Shipping Costs
Shipping within the United Kingdom is completely free — with no minimum purchase required.
Your order will be delivered directly to your door at no extra cost.
Shipping & Dispatch
We know how exciting it is to receive your new item, and we’re committed to dispatching every order as efficiently as possible.
If you need your order to be prioritised for same-day dispatch, please contact us at support@ellerylondon.com before placing your order — our team will gladly assist if possible.
Questions? We’re Here to Help
If you need assistance with delivery, tracking, or order updates, our team is always happy to assist: